Terms and Conditions

These Terms are a binding agreement between you and Dutyfix Private Limited (CIN U63122KA2026PTC228819), registered office at Bhive Platinum, Church Street Campus, 48 Church Street, Ashok Nagar, Bengaluru, Karnataka 560001 ("DutyFix"). They apply to dutyfix.com, the DutyFix mobile app and related services (the "Platform"). By registering or using the Platform you accept these Terms, the Privacy Policy and the Refund and Cancellation Policy. If you do not agree, do not use the Platform. This is an electronic record under the Information Technology Act, 2000 and needs no signature.

1. Definitions

• Customer — a business or individual who books services through the Platform.
• Professional — an independent service provider who registers to accept jobs through the Platform.
• Job — a service requested by a Customer and accepted by a Professional.
• Platform Fee — the fee DutyFix charges for use of the Platform.

2. Our role

DutyFix is a technology platform and intermediary. We connect Customers with Professionals. We do not perform home or workplace services ourselves, and we are not the employer, agent, partner or joint venturer of any Professional. The contract for each Job is between the Customer and the Professional. DutyFix is not a party to it, except for the limited commitments in the Refund and Cancellation Policy. For Floor Protection jobs, DutyFix may sub-contract to a third-party vendor; this will be disclosed at booking.

3. Eligibility and accounts

1. You must be at least 18 and legally able to contract. A business must have authority to bind itself.
2. Give accurate information and keep it current. One person, one account.
3. Login is by one-time password sent to your mobile number. Keep your device and OTP secure. You are responsible for activity under your account.
4. We may suspend or close an account for false information, misuse or breach of these Terms.

4. How booking works

1. A Customer submits a request with the service, address, schedule and access details (for example floor, lift availability and carry distance, which can affect price).
2. The request is broadcast to eligible Professionals. The first eligible Professional to accept is assigned. DutyFix does not guarantee that any request will be accepted.
3. Prices shown are calculated from the details given and confirmed before payment. Inaccurate details can change the final price, and the Professional must tell the Customer before extra charges apply.
4. Payment must be made in full through the Platform before a booking is confirmed.

5. Terms for Customers

• Provide safe, lawful access to the premises and accurate job details.
• Treat Professionals with respect. Harassment, abuse or unsafe conditions allow the Professional to leave, and the job may be charged.
• Do not ask a Professional to perform illegal, unsafe or out-of-scope work.
• Pay the agreed amount and the Platform Fee through the methods the Platform offers.
• Business Customers confirm that the person booking is authorised to do so.

6. Terms for Professionals

1. Independent status. You are an independent contractor, not an employee, worker or agent of DutyFix. You decide whether to accept a job, and you control how you perform it. You are responsible for your own tools, taxes, insurance, licences and registrations.
2. No exclusivity. You may work on other platforms and for your own clients.
3. Verification. You must provide genuine identity and verification documents, including Aadhaar and PAN. We may check them and refuse or remove access.
4. Standards. Perform each accepted job with reasonable skill and care, on time, and in line with applicable law, including safety and labour laws for anyone you engage.
5. Off-platform dealing. Do not use the Platform to find customers and then avoid the Platform Fee on that Job or on repeat work with that Customer for 12 months.
6. Conduct. No fraud, theft, harassment, discrimination or working under the influence of alcohol or drugs. Serious breaches can lead to immediate removal and reporting to authorities.
7. Reliability. Two late cancellations or no-shows in any one week may result in a strike and reduced access to jobs.

7. Fees and payments

1. The Platform Fee varies by service and is shown in full, including GST, before you confirm a booking.
2. Payments are processed by Razorpay. Professional payouts are made to the bank account on file and are held for 24 hours after the Customer confirms completion before release.
3. DutyFix issues GST invoices for its Platform Fee. Professionals are responsible for invoicing and taxes on their own earnings.
4. We may change fees with notice. A change does not affect Jobs already confirmed.
5. Late or failed payments may lead to suspension and recovery action.

8. Cancellations, refunds and disputes

Cancellations and refunds are governed by the Refund and Cancellation Policy. Disputes about quality or damage must be raised through the Platform within the time stated there.

9. Prohibited conduct

You must not: use the Platform for anything unlawful; give false information; impersonate anyone; scrape, copy or reverse engineer the Platform; interfere with its security or operation; upload malicious code; post defamatory, obscene or infringing content; or use the Platform to collect other users' data for other purposes.

10. Content and reviews

You keep ownership of content you upload, such as photos and reviews. You give DutyFix a non-exclusive, worldwide, royalty-free licence to use it to run, display and improve the Platform. Reviews must be honest and based on real experience. We may remove content that breaks these Terms.

11. Intellectual property

The Platform, the DutyFix name, logo and designs belong to DutyFix or its licensors. These Terms give you a limited, revocable, non-transferable right to use the Platform for its intended purpose. Nothing else is licensed.

12. Privacy

We process personal data as described in the Privacy Policy.

13. Disclaimers

The Platform is provided "as is" and "as available". We do not guarantee uninterrupted service, the availability of any Professional, or the quality, safety or legality of services performed by Professionals. To the extent the law allows, we exclude all implied warranties.

14. Limitation of liability

1. To the maximum extent permitted by law, DutyFix is not liable for indirect, incidental, special or consequential loss, loss of profit, or loss of data.
2. Our total liability to you for any claim relating to the Platform is limited to the Platform Fees you paid to DutyFix for the Job that caused the claim, or Rs. 10,000, whichever is higher.
3. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by our negligence, or your rights under the Consumer Protection Act, 2019.

15. Indemnity

You will compensate DutyFix for losses, claims and reasonable legal costs arising from your breach of these Terms, your violation of law or third-party rights, or, for Professionals, your acts or omissions while performing a Job.

16. Suspension and termination

You may close your account at any time. We may suspend or terminate access immediately for breach, suspected fraud, legal requirement or safety risk. Sections that by nature should survive (fees owed, IP, disclaimers, liability, indemnity, governing law) survive termination.

17. Changes to the Platform and Terms

We may change the Platform or these Terms. We will post the updated version with its date and notify you of material changes. Continued use after the effective date means acceptance.

18. Governing law and disputes

These Terms are governed by the laws of India. Parties will first try to resolve a dispute through written notice and good-faith discussion for 30 days. If unresolved, the dispute is referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue are Bengaluru and the language is English. Subject to that, the courts at Bengaluru have exclusive jurisdiction. Individual consumers keep any right they have under law to approach a consumer commission.

19. General

These Terms, with the Privacy Policy and the Refund and Cancellation Policy, are the entire agreement between you and DutyFix on the Platform. If any term is unenforceable, the rest stays in force. Our failure to enforce a right is not a waiver. You may not assign your rights without our consent. Events beyond our reasonable control (force majeure) excuse delay or failure to perform.

20. Contact and grievances