DutyFix is home services for the days around a move: the unloading, protecting and cleaning a home needs before anyone lives in it. We operate in Bengaluru.
Getting help
The fastest route is Help & Support inside the app, which raises a ticket attached to your booking so whoever answers can already see the job you are asking about.
Email — support@dutyfix.com
Phone — 9743070070
We reply within one working day. For a job happening today, use the app so the ticket reaches the operator handling your area.
What we do
- Unloading — a crew to carry plywood sheets and cut pieces from the vehicle to your unit, priced by what is carried and how far it goes, including floors and lift access.
- Site Floor Protection — protective matting laid over finished flooring so it survives the remaining work.
- Furniture Deep Cleaning — a full clean priced by the size of the property.
Common questions
Which areas do you cover?
Bengaluru, by PIN code. Enter yours in the app to check — an address we do not yet cover is refused rather than quietly assigned to the nearest area, because near is not the same as served. We open new areas regularly.
How is the price decided?
You see the full price, including GST, before you pay. It does not change afterwards. Unloading is priced by the number of pieces carried and the distance, cleaning by the size of the property, and floor protection by area.
How do I know the crew is genuine?
Every approved crew member carries a QR badge in their app. Scan it when they arrive and DutyFix confirms they are the person assigned to your booking. Scanning is optional but it is the check we recommend.
What if something is damaged?
The crew photograph the site before starting and again when they finish, so the condition is recorded at both ends. Raise a ticket from the booking and quote your booking number — it looks like DFX-2026-00001.
How do I cancel, and do I get a refund?
Cancel from the booking in the app. What is refunded depends on how far the job has progressed — a booking cancelled before a crew is assigned is refunded in full. Refunds return to the original payment method.
How do I delete my account?
Email support@dutyfix.com from the address on your account and we will close it and delete your personal details within 30 days. Completed bookings are kept where tax law requires it; see Privacy.